What if the gift you handed them wasn't quite the gift it appeared to be? The Custom Surprise Puzzle prints one photo on the gift box and a completely different photo on the puzzle. The recipient unwraps the decoy, settles in to assemble it, and slowly reveals the picture you actually meant to share - the proposal, the baby announcement, the gender reveal, the punchline. Same product, two photos, one unforgettable reveal moment.
Perfect For
- Engagement and proposal reveals (scenic photo on box, proposal photo as puzzle)
- Pregnancy and baby announcements (decoy photo, ultrasound or family-photo reveal)
- Gender reveals (neutral photo on box, pink or blue reveal as the puzzle)
- Birthday surprises with a personal punchline
- Anniversary "remember when" reveals
- Inside-joke gifts among close friends and family
- Memorial keepsakes where the box honors a public moment and the puzzle holds a private one
How the Surprise Works
- Upload Photo For Box: The image that prints on the gift box lid. This is what the recipient sees when they unwrap the gift, and what they assume the puzzle will be.
- Upload Photo For Puzzle: The image that prints on the actual puzzle. This is the reveal. As the recipient assembles, the real photo emerges piece by piece.
- We Print Both: The box gets the decoy; the puzzle gets the reveal. Same puzzle-grade cardboard, same finishing, same shipping as our standard custom puzzle.
- We Print and Ship: Production starts at checkout. Each puzzle is printed on die-cut puzzle-grade card stock, inspected, and packed in the custom gift box before shipping.
Product Features
- Two Photos, One Surprise: Photo For Box and Photo For Puzzle as separate uploads. The defining feature of the surprise puzzle.
- Three Piece Counts (all ship with the gift box): 100 XL (large-piece, kid-friendly), 500 (evening project), and 1000 (weekend statement). The surprise mechanic requires the box, so the tube-only 99-piece pocket version is not offered for this product.
- Custom Gift Box Included: Every variant ships in a full-color box with your decoy photo on the lid - the box is the setup that makes the puzzle reveal land.
- Printed on Puzzle-Grade Card Stock: Color-matched to your originals, die-cut for tight interlock, matte finish that resists glare.
- Optional Dedication on Box: Add a name, date, or short message to print on the box lid alongside the decoy photo.
- Age Recommendation: Ages 13+ on the 500 and 1000-piece versions (small pieces). The 100 XL option is kid-friendly for ages 7-12.
Size Options
- 100 XL Pieces with Box (13.5 x 19 in): Same finished size as the 500-piece but with larger tiles. Easier handling for kids, seniors, or quick reveals where the punchline should land in 30 minutes or less.
- 500 Pieces with Box (13.5 x 19 in): Evening project. Our most-popular surprise puzzle size. The slow reveal builds suspense across an evening.
- 1000 Pieces with Box (19 x 27 in): Weekend statement. The longest reveal arc; the most dramatic finish. Best for milestone reveals where the time investment is part of the gift.
How to Customize
- Upload Photo For Box: The decoy photo. JPG or PNG, high-resolution. Pull from camera roll, not a social-media export.
- Upload Photo For Puzzle: The reveal photo. Same quality requirements. We recommend 4 MP or higher for the 500 and 1000-piece versions. Our guide on choosing photos that print well covers resolution and lighting.
- Pick Your Piece Count: 100 XL, 500, or 1000. All three ship with the custom gift box - the box is essential to the surprise mechanic.
- Add Custom Text on Box (Optional): A name, date, or short dedication that prints on the box lid alongside the decoy photo. See how the text field works.
- Add Notes (Optional): Tell us about the surprise context, special requests, or anything we should know about either photo.
- Review and Confirm: Double-check both photos and your chosen piece count before submitting. We print from the photos you uploaded for the box and the puzzle separately. There is no separate proof step; here is how we review your order before printing.
Why Giftenova
Designed and handcrafted by our small Giftenova team with 100,000+ happy customers worldwide. Every puzzle is inspected and gift-boxed before it ships, and if something isn't perfect, we make it right.
The Surprise IS the Gift. A standard custom puzzle preserves a memory. A surprise puzzle stages a moment. The recipient unwraps an expected photo, then assembles to discover the real one. A powerful choice for proposals, gender reveals, anniversary punchlines, and the kind of gift that becomes the story.
Related guides: See our surprise photo puzzle guide for picking the decoy and reveal photos, or browse all our custom photo puzzles to compare formats.
Note: The surprise puzzle requires the gift box - the tube-only 99-piece pocket version is not offered for this product. Recommended for ages 13+ on the 500 and 1000-piece versions; the 100 XL option is kid-friendly for ages 7-12. For sharpest results, upload well-lit, in-focus photos for both the box and the puzzle. Printed colors may vary slightly from screen. Keep assembled puzzles out of persistent direct sunlight and avoid humid spaces so the pieces don't warp.
We offer worldwide shipping for our customers. Both standard and express shipping options are available.
Our standard production and shipping times are:
• Manufacturing: 2 - 5 business days
• Shipping: 2 - 5 business days
Our express production and shipping times are:
• Manufacturing: 1 - 2 business days
• Shipping: 1 - 3 business days
Standard shipping option costs:
- For orders under $49.99, standard shipping cost is $9.99 USD,
- For orders above $50.00 and under $99.99, standard shipping cost is $4.99 USD,
- For orders above $100.00, standard shipping is free.
Express shipping option costs:
- For orders under $99.99, express shipping cost is $14.99 USD,
- For orders above $100.00, express shipping cost is $9.99 USD.
For Signature Confirmation, please notify within 2 days of placing the order.
Business Days are : Monday, Tuesday, Wednesday, Thursday, Friday
If you are in hurry for your order, please let us know in advance, so we can see if how we can speed up the process.
HOW DO I ORDER A PERSONALIZED GIFT?
Ordering a personalized gift is easy. Simply browse through our selection of products, select your preferred item, and follow the customization options available for that product. This usually involves uploading a photo or entering text, which will then be incorporated into the design of the item.
WHAT TYPES OF PHOTOS OR PICTURES CAN I USE FOR MY PERSONALIZED GIFT / ITEM?
We recommend using high-resolution images to ensure the best print quality. The photo should be clear, well-lit, and not too grainy. The better the quality of your photo, the better the final product will look.
CAN I REQUEST A CUSTOM DESIGN THAT ISN’T AVAILABLE ON YOUR WEBSITE?
Yes, we can often accommodate custom design requests. Please contact our team via email on support@pixarts.co with your ideas, and we'll do our best to bring your vision to life.
CAN I PLACE A BULK ORDER FOR A SPECIAL EVENT OR CORPORATE GIFT?
Yes, we can accommodate bulk orders. Please contact our team on support@pixarts.co to discuss your needs, and we can provide a quote based on the quantity and product.
WHAT ARE YOUR PRODUCTION AND SHIPPING TIMES?
We offer worldwide shipping for our customers. Both expedited and normal shipping options are available.
Our standard production and shipping times are:
- Manufacturing: 2 - 5 business days
- Shipping: 2 - 5 business days
Our expedited production and shipping times are:
- Manufacturing: 1 - 2 business days
- Shipping: 1 - 3 business days
For Signature Confirmation, please notify us within 12 hours of placing the order.
The mentioned days are business days, which are Monday, Tuesday, Wednesday, Thursday and Saturday. National holidays are exempt.
If you are in a hurry for your order, please let us know in advance, so we can see how we can speed up the process.
WHAT ARE THE SHIPPING COSTS?
Standard shipping option:
- For orders under $49.99, standard shipping cost is $9.99 USD,
- For orders above $50.00 and under $99.99, standard shipping cost is $4.99 USD,
- For orders above $100.00, standard shipping is free.
Express shipping option:
- For orders under $99.99, express shipping cost is $14.99 USD,
- For orders above $100.00, express shipping cost is $9.99 USD.
WHEN SHOULD I RECEIVE MY ORDER?
After you place your order, we are going to produce it in 1-5 days. Then, depending on your choice of shipping, you will receive your order between 3 to 15 days.
In case you need your order by a certain date, make sure you place your order considering these dates.
WHERE ARE YOU LOCATED AND WHERE ARE THE PRODUCTS SHIPPING FROM?
Our company is located in Los Angeles, California - USA. However our production facility is located in Turkey. Depending on your order and item, your order can come from either Los Angeles or Turkey.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide however there might be some exceptions. In those cases, we would get in touch with you.
Delivery to some countries might be delayed due to our shipping carrier. In these cases, get in touch with us so we can also follow up on your order.
WHAT PAYMENT METHODS CAN I USE?
We accept payments via credit cards or debit cards with Visa, Visa Electron, Master Card, Maestro, American Express. Also you can make purchases with Apple Pay, Google Pay, PayPal or Shop Pay as well.
Secured payment gateways and methods are used for either option.
WHICH SHIPMENT COMPANIES DO YOU WORK WITH?
We work with multiple shipping carriers, including DHL, FedEx, UPS and USPS. For certain countries, we can also work with local postal offices on the last mile delivery. All these companies are reliable for us to ensure delivery of your order.
HOW CAN I TRACK MY ORDER?
We will send the tracking number to you via email after your order has been shipped. You can track your order from FedEx’s, UPS's, USPS or DHL’s official websites.
In case there is an issue with your order tracking information, please get in touch with us.
WHAT HAPPENS IF MY ORDER CAME DAMAGED?
Unfortunately, these incidents can happen due to the nature of logistic chains worldwide. However do not worry, we would be happy to send a replacement product according to damage or if you accept we can give you a partial refund.
After you receive a damaged item, send us a message on our website or send us an email on support@pixarts.co. Make sure you have taken photos of the damage and package you receive because these are needed for shipping carrier disputes.
Depending on the damage type, we might need to run an investigation with our carrier and it might take up to 2-3 weeks. We will try our best to provide you with solutions and alternatives in these cases.
DO YOU ACCEPT RETURNS?
For customized products, unfortunately we do not accept returns since these items are custom made according to your preferences.
For not custom made products, we do accept returns in the first 30 days after your purchase, but we don’t accept returns on orders which have gone 30 days after the purchase. If you like to return your order, shipment costs are non-refundable and return expenses should be covered by the customer.
WHAT IF THE DESIGN I WANT IS OUT OF STOCK?
We might be out of stock due to the high number of orders or unexpected situations. However, we are going to do our best to stock up. For this type of situations, please send us an email on support@pixarts.co so we can come up with solutions as soon as possible.
CAN I CANCEL MY ORDER?
Of course! After you place an order, you have 12 hours to cancel your order if you change your mind.
However if your order passes the 12-hour mark, it is highly likely that your item is being manufactured and therefore it is not possible to cancel your order afterwards.
WHAT DO I DO IF MY ADDRESS IS WRONG?
Contact us right away at support@pixarts.co with your order number and correct address. If your order hasn’t been shipped yet, we will do what we can to correct the shipping address on your order.
However, if your order has already shipped, we will get in touch with our carrier and see if it is possible to update the delivery address. Unfortunately, there is no guarantee for this case. Therefore, make sure you enter the correct address.
CAN I USE MORE THAN ONE DISCOUNT CODE AT A TIME?
No, only 1 discount code per order is possible.
HOW DO I CARE FOR MY PERSONALIZED GIFT?
Care instructions will vary depending on the product. You'll find specific care instructions included in the product description or included with your product upon delivery.